The Common Dilemma in Recruitment 

This article addresses the core dilemma faced by recruiters when dealing with hiring managers, from rejection confusion to metrics challenges.
Recruitment Metrics
August 3, 2023
The Common Dilemma in Recruitment 

The Recruiter’s Dilemma

Recruitment is a dance, a delicate balance of understanding needs, seeking talents, and aligning expectations. Have you ever found the "perfect" candidate, only to be left in confusion after the hiring manager rejects them? This all-too-familiar scenario leaves many recruiters bewildered. What went wrong? It's a recruiter's nightmare, but it’s a common dilemma faced by recruiters everywhere. 

The Disconnect Between Recruiters and Hiring Managers

What Went Wrong? Understanding Rejections

The rejection of a candidate that seemed perfect can feel like a sudden storm on a sunny day. But understanding the "why" behind rejections can be even more complex. How often have recruiters been left in the dark, puzzled by a hiring manager's decision?

The Communication Gap

The lack of clear communication between recruiters and hiring managers is like trying to solve a puzzle with missing pieces. It leads to misunderstandings and hampers the entire process. What tools are there to bridge this gap?

Now, with Interview Intelligence tools like transcriptions and snippets, you can see exactly what went awry. Imagine having a magnifying glass that allows you to zoom into the very core of the recruitment process. That's what interview intelligence is offering, a chance to unveil the mystery that has been baffling recruiters for years.

Unfair Metrics: The Recruiter’s Burden

The Problem with Existing Metrics 

Metrics are like signposts guiding us through the winding road of recruitment. But are we following the right signs? Let's delve into the commonly used metrics:

  • Cost per Hire: Imagine comparing the price of a sports car to a family sedan; it just doesn't make sense. Junior roles cost less than senior ones. It's an unequal ground, isn't it? How can we measure success this way? It's like comparing apples to oranges!
  • Time to Hire: Picture a relay race where you hand off the baton but have no control over the next runner's speed. That's what measuring the time to hire feels like. Recruiters can present candidates, but the rest? It's a winding road with many turns.
  • Quality of Hire: It's like baking a cake with the exact ingredients and then handing it over to someone else to bake. You did your part, right? Now, it's the hiring manager's responsibility, and the consequences lie with them.

What Metrics Do Matter?

So, what should be the North Star guiding recruiters?

  • Effectiveness in Attracting Talent: What's the strength of your employer brand? Measure it by the quantity of qualified applicants who are drawn to your opportunities. It's not just about casting a wide net; it's about catching the right fish.
  • Assessing Talent Discovery Capabilities: How adept is your TA at pinpointing the right fit? Gauge this through the speed of presenting candidates with the required skills, the diversity and volume of the talent pool, and the ratio between offers made and accepted. 

Time, variety, and acceptance. These aren't mere words; they're the compass that keeps us on track. These metrics align with the very essence of recruitment – finding and presenting the right people.

Holding Hiring Managers Accountable

Recruitment is a two-player game. Why then are only recruiters measured? What metrics should be the responsibility of the hiring manager? They are like the directors of a movie, while recruiters are the casting agents. Let's measure:

  • Time for Feedback: How swiftly do hiring managers communicate their thoughts on presented candidates to recruiters?
  • Alignment with Job Description: How closely does the new hire meet the requested criteria in the job description? It's about matching expectations with reality.
  • Interview to Offer Ratio: What's the relationship between the number of candidates interviewed and the offers made?
  • Diversity Metrics: Count the number of diverse candidates interviewed and compare it to the offers extended. This is about equality in opportunities, a level playing field where everyone gets a fair chance.

Measuring the Candidate Experience: How Pleasant is the Journey?

The candidates are not mere applications; they are human beings with hopes and aspirations. Let's not forget them! It's a two-way street, and we must ensure a smooth ride:

  • Time to Spot the Right Position: How quickly can candidates locate suitable roles on the job board?
  • Application Time: How many minutes are required for candidates to complete an application?
  • Application Abandonment Analysis: What's the count of those who quit the application process, and why do they leave?
  • Ease of Application: What's the candidate rating or feedback on the ease of application?
  • Overall Experience Ratings: How do candidates feel about the entire recruiting experience?
  • Feedback Responsiveness: How many hours or days does it take for a candidate to receive feedback on their CV or interview?
  • Decision Timelines: How many days pass until a candidate is informed about the next steps?

There is a need for precise and empathetic measurements in the recruitment process. The candidate experience is the heartbeat of recruitment, and we must keep it healthy and in check! 

Conclusion: A Collaborative Approach to Recruitment

The journey of recruitment doesn't have to be a path filled with confusion and misunderstandings. Like a well-oiled machine, recruiters and hiring managers can work together. It's time to redefine the metrics, embrace tools like interview intelligence to make life easier, and foster clear communication. A collaborative approach is not just an idea; it's the answer to the recruiter's dilemma.   

Frequently Asked Questions (FAQs)

  1. Why is Cost per Hire an unreliable metric? It varies greatly depending on the role and skill level, making it an unfair comparison.
  2. How can we enhance the candidate experience? By streamlining the application process and providing timely feedback.
  3. What is the role of hiring managers in recruitment metrics? They play a crucial part in feedback, alignment with criteria, and diversity measures.
  4. How do interview intelligence tools work? These tools enable a detailed review of interviews, offering insights into what went wrong or right.
  5. What is the core metric in recruitment? The time to present a qualified candidate. All activities and processes should be focused on this one measure.