Taking ownership over their quality of hire
Founded in 2016, Reachdesk skyrocketed to become the 5th fastest tech company in Europe after raising a massive $49 million funding. Like many businesses that scale this quickly, this company knew they had to take measures to tackle employee turnover issues and ensure that Glassdoor reviews stayed optimal. They also recognised the need to attract a diverse range of talent and remain diligent about selecting only the most qualified individuals.
With a growing team of 250 employees, Reachdesk faced the challenge of lacking interview intelligence to effectively assess and benchmark candidates on their relevant attributes. Quality assurance for hiring decisions was virtually impossible without valuable data from the interviewing process – or feedback that could be leveraged in order to improve it. To make matters worse, candidate reviews were only collected after an employee had already been hired - thus eliminating any unbiased insights gleaned from applicants.
Without insights into candidates' attributes or feedback from applicants on the interview process itself, they lacked data that could be used to assess quality-of-hire and explain why certain hires worked out better than others. This all changed once an effective system for gathering intelligence during the hiring process was put in place - such as capturing detailed candidate reviews throughout the recruitment journey, key data points from interviews, and insights from referencing.